When IT has to work

Reliable IT for Auckland businesses — designed properly and built to last.

about us

Who we are

We help New Zealand businesses stop fighting their IT.

For nearly 30 years, we’ve been fixing problems, building reliable systems, and making technology behave the way it should. No jargon, no overcomplication — just practical solutions that work.

We’re not a faceless helpdesk. When something breaks, you talk to someone who understands your setup and knows how to fix it properly.

And yes — sometimes that means arriving on a Suzuki Boulevard. Because getting to you quickly matters more than looking corporate.

What we do

We are ideal partners for small to medium sized businesses. We act as your IT department — without the overhead.

Work with us through a Service Level Agreement (SLA), or just call when you need help.

Supply and install reliable equipment and stand by our products
Keep your systems up and running
Fix problems quickly and properly
Provide clear advice you can actually use
Make your technology support your business, not slow it down
Provide solutions designed to last, not just patched together

expertise

What are we good at?

We focus on doing IT properly. That means systems that are stable, predictable, and built to last — not quick fixes or the cheapest option.

We’ve spent nearly 30 years working across Windows and Linux environments, networks, and business systems.

The tools matter — but knowing when and how to use them matters more.

Some environments are straightforward. Others are… less so. Either way, you need someone who can work through complexity and still deliver a reliable result.

Highlights

Microsoft 365 for small business (done properly)
Cloud email, data, and user management
Secure, reliable server environments
Remote monitoring and proactive support
Backup, recovery, and business continuity
Fast fault diagnosis and resolution
Workstations and hardware that last
Networks and phone systems that just work

Our Portfolio

We use proven platforms and brands that deliver reliability over time — not just on day one. These are the tools we trust to run our clients’ businesses.

We don’t chase trends — we use what works.

1. All
2. Brands
3. Skillset
4. Certification

services

The services and products we can provide for you

Practical IT support and systems for Auckland businesses. We focus on reliability, performance, and solutions that actually work in the real world.

Whether you need ongoing support, a system upgrade, or help solving a specific problem — we can step in where you need us.

Workstations & Devices

Reliable computers built for business use — not consumer-grade shortcuts. We supply, configure, and support systems that are fast, stable, and built to last.

We like to custom build PC’s to client requirements. This gives us a huge advantage in that we can choose the components and control the quality of the build. The result is always better value, better performance and a machine that we can support for years to come.

If it's a laptop you need, we recommend Lenovo for durability and performance. Others make prettier machines, but we have fewer issues with Lenovo than any other brand on the market. Keyboards and track pads tend to wear out very quickly in other brands, whereas Lenovo has been the industry leader in quality keyboards for many years.
Cloud Services

CORTEQ is a Microsoft Channel Partner. That means we can offer you the latest Microsoft 365 plans and tailored cloud storage solutions.

A major benefit of buying your Microsoft 365 subscription through CORTEQ is that we can provide support for your account and services. If you have an issue with your email or cloud storage, we can help you to resolve it quickly and efficiently.

Because we know you and your business needs, we are in a much better position to provide the right advice and support for your specific requirements.

For small businesses, Cloud services can provide more than just backup. Collaborative links for other devices and users can serve as a workgroup solution for sharing documents and remote office connectivity.

If you are not using your own Mail Server, CORTEQ recommends and can deploy a Microsoft Exchange Online solution which is especially useful for businesses with less than 20 staff. Having the convenience and reliability of an Exchange Server managing your email will allow you the comfort of knowing you can access mail from any device anywhere.
Servers & Core Systems

The backbone of your business. We design, install, and maintain server environments that keep your data secure and your systems running smoothly.

A high quality server with specifications matching the needs of your office is essential to any business.

CORTEQ has provided servers to businesses throughout New Zealand. We take this privilege seriously and supply brand name equipment we know we can trust and support, or we build a dedicated machine from components chosen to suit your requirements.
Networks & Connectivity

From internet connections to complete site networks, we build systems that are fast, stable, and dependable — so your team can just get on with work.

The backbone of any office network is the equipment and cabling that links it all together. Switches, routers, patch panels, firewalls, WiFi access points are just a few pieces of the puzzle that make up a robust and reliable network.

CORTEQ has had many years working with a variety of vendors and we know what equipment works best in different environments. Poor choices in the network infrastructure can create bottlenecks and frustrate users with slow performance and outages. This is an area we look closely at to get it right for now and future expansion.
VoIP Phone Systems

Complete solutions tailored to your business.

Internet phone services have progressed greatly in recent years. Now, Voice over IP phones offer a better experience than traditional landlines at a fraction of the cost. CORTEQ can provide professional solutions whether you have a 3 phone office or 300.

Adding VoIP to your network is a logical step for us. We supply Yealink phones as our preferred brand and an on-site PBX solution to manage extensions, voicemail and call routing.

Conference calls, pickup groups, call history, multiple extensions, time based forwarding... the features available with VoIP are numerous. The best place to start is to talk with us and tell us what you would like your phone system to be able to do.
Water Cooled Workstations

For the power hungry professional.

If your work involves video rendering, high end computations or you want the best gaming performance possible, you need a very fast system. Custom built with a full loop water cooling solution is the only way to go.

Water is the best cooling agent and is necessary to keep temperatures down while your components run at their optimal speeds. CORTEQ are specialists in designing systems tailored to the client's needs.

Wet systems are safe and perform much better than air-cooled alternatives when built by engineers who know what they are doing.
Support 24/7

Expert advice and solutions when you need it. When something breaks, we fix it — quickly and properly. Ongoing support keeps your systems running and prevents problems before they escalate.

Stuff happens! Why is it that it's never at a convenient time? We know downtime for you is a nightmare which is why we are available 24/7 for our clients.

Scheduled maintenance of the network, PC's and especially servers is a must. Prevention they say is better than a cure. We are happy to service equipment at a time that suits you. You cannot bring the server down in the middle of the day to update it or clean it out, we know that. Let us work with you to provide the best service at the right time.

To show that we really do understand, we don't charge after hours rates! Our fees are the same, no matter what the time is or what the day is... now who else can show that sort of commitment to their clients?
Web Design

Including hosting and domains.

A web presence can mean anything from a simple online contact sheet to a full E-Commerce site where you can sell online.

CORTEQ can provide your domain name, design a website or bring your existing presence up to date. This is the fun stuff where we can get a bit creative.
Programming

Customising systems to your needs.

Making systems work the way you need them to work can require additional programming or scripting. We can also help with templates, macros and other light-end facilities that can make document creation easy, or automating functions that may otherwise get missed.
Training

In-house or by Zoom & Microsoft Teams

We want to help you to get the best out of your computer systems. Sometimes that means training you or your staff in areas where improvement will mean better productivity.

CORTEQ can help with either formal training or one on one sessions to teach specific skills needed in your workplace.

insights

Our recommendations and advice on the matters that concern all our clients

Looking for advice on specific issues? Browse our articles below. You can request an article by using the Contact form and we will add a well researched piece on the topic.

Filter by type:

Export/Import Data from Outlook

Author: Graham Young

Tutorials November 2024

Export emails, contacts and calendar from Outlook.

To export data from a mailbox in Outlook:

From the File menu Click on Open & Export.
Click the button Import/Export. This will open the Import and Export Wizard.
Select Export to a file and click Next.
Select Outlook Data File (.pst) and click Next.
Now we have to choose what data we want to export. Inbox is the default choice. If we leave the selection as it is, only email from your inbox will be exported, all other content will be ignored. If you want to export all data, then you need to select the top or root folder, in this case someone@somewhere.com.
If you want all the folders beneath this level to be included, which would be the usual desire, make sure the include subfolders option is ticked
Make your selection and click Next.
Browse to a location where you want the .pst file to be saved. If you use OneDrive, the default folder will most likely be located inside this store. OneDrive cannot synchronize Outlook .pst files so this is not a good choice. In the example here, a folder has been created off the root of drive C:.
Think about how you would like duplicates to be managed. If this is a new export file there will be no duplicates to overwrite so none of these options will affect the outcome.
Click Next.

Protect Yourself from Ransomware

Author: Graham Young

Security September 2021

Strategies to protect your valuable data.

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Password Management

Author: Graham Young

Security September 2021

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Backup Strategies — It's Your Fault If You Lose Your Data!

Author: Graham Young

Security December 2020

Blunt... but True

If you are reading this article after losing all your data, you may be a bit miffed by me blaming you. Sorry. The purpose of this article is to reach people before a disaster happens, to get you thinking about what is important to you, and what is not.

I have many brilliant clients, experts in their own fields and I respect the fact that their focus is on what they do. For example, my lawyer clients are absorbed in preparing cases for trial, negotiating, and researching. They have little time to spend learning the depths of computer security and recovery, and we are not going to do that here.

What we will do is take some time to just think about what your needs are and at the end you may be in a better position to move forward with a plan, either on your own or in discussion with your IT support. The needs of a large organization differ from a small business, or an individual.

Get a sheet of paper and a pen and write down the answers to questions posed below. This will help you know what needs to be done.

What Could You Lose?

Do you have documents, accounts, photos, or media that is important to you?
Is all your data located in the same place on the computer system? If asked to locate exactly what folder(s) your data resides in could you answer that? Are you sure you have got it all?
What about the programs you use? The operating system might be Windows 10, but most of us have additional software packages installed. If these were destroyed, do you have media to reinstall them? Do you have your licenses and login details for these?
Would you suffer financially if you lost your data? Think about each part of what your computer systems do for you. If you lost that, would your business still function?
Could it be precious memories and family history that is lost. Perhaps these are things you don’t go to often, but you would be devastated if they were gone forever.

What Are The Threats?

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What Am I Doing Now?

What Would Be The Cost Of Losing My Data?

Is This Really Important To Me?

So, What's The Plan?

PuTTY Terminal Emulator

Open Source, Developer: Simon Tatham

Software Version 0.75 | 8 May, 2021

PuTTY is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection. It can also connect to a serial port. CORTEQ recommends and uses this program.

If you are wondering, the name "PuTTY" has no official meaning

Click on the Download icon to obtain the installation package for Windows 64bit, or click the External Link icon to go to the PuTTY website if you require a different version.

Full Microsoft 365 Offline Backup Management Solution

Graham Young

Security Journal of Consumer Psychology, Volume 22, Issue 2, April 2012, Pages 191-194

Although a substantial amount of research has examined the constructs of warmth and competence, far less has examined how these constructs develop and what benefits may accrue when warmth and competence are cultivated. Yet there are positive consequences, both emotional and behavioral, that are likely to occur when brands hold perceptions of both. In this paper, we shed light on when and how warmth and competence are jointly promoted in brands, and why these reputations matter.

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Tutorials John Wiley & Sons | September 28, 2010 | ISBN-10: 0470614153

Proven strategies for harnessing the power of social media to drive social change

Many Tutorialss teach the mechanics of using FaceTutorials, Twitter, and YouTube to compete in business. But no Tutorials addresses how to harness the incredible power of social media to make a difference. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Manuals Journal of Consumer Psychology, Volume 22, Issue 2, April 2012, Pages 191-194

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Reference Papers John Wiley & Sons | September 28, 2010 | ISBN-10: 0470614153

Proven strategies for harnessing the power of social media to drive social change

Lorem ipsum dolor sit amet, consectetur adipisicing elit.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
.sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Onsectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Manuals Journal of Consumer Psychology, Volume 22, Issue 2, April 2012, Pages 191-194

Abstract

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Drivers Journal of Consumer Psychology, Volume 22, Issue 2, April 2012, Pages 191-194

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Tutorials John Wiley & Sons | September 28, 2010 | ISBN-10: 0470614153

Proven strategies for harnessing the power of social media to drive social change

Lorem ipsum dolor sit amet, consectetur adipisicing elit.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
.sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Onsectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Manuals Journal of Consumer Psychology, Volume 22, Issue 2, April 2012, Pages 191-194

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Reference Papers John Wiley & Sons | September 28, 2010 | ISBN-10: 0470614153

Proven strategies for harnessing the power of social media to drive social change

Lorem ipsum dolor sit amet, consectetur adipisicing elit.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
.sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Onsectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Manuals Journal of Consumer Psychology, Volume 22, Issue 2, April 2010, Pages 191-194

Abstract

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Drivers Journal of Consumer Psychology, Volume 22, Issue 2, April 2011, Pages 191-194

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Tutorials John Wiley & Sons | September 28, 2010 | ISBN-10: 0470614153

Proven strategies for harnessing the power of social media to drive social change

Lorem ipsum dolor sit amet, consectetur adipisicing elit.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
.sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Onsectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Manuals Journal of Consumer Psychology, Volume 22, Issue 2, April 2009, Pages 191-194

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Reference Papers John Wiley & Sons | September 28, 2010 | ISBN-10: 0470614153

Proven strategies for harnessing the power of social media to drive social change

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Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Jennifer Doe, Emily N. Garbinsky, Kathleen D. Vohs

Manuals Journal of Consumer Psychology, Volume 22, Issue 2, April 2008, Pages 191-194

Abstract

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Corteq Systems Limited | Terms & Conditions of Trade

We prefer straightforward, no-nonsense business. These Terms & Conditions simply set out how we work, so everything is clear from the start. The following Terms apply to all products and services supplied by Corteq Systems Limited.

General
1. These terms and conditions of trade govern all supplies of products, software and services ("Goods") from Corteq Systems Limited (“CORTEQ”, “we”, “us”, “our”) to the Customer (“you”, “your”, including, where the context permits, your successors and permitted assigns). They will replace any terms and conditions contained in any document used by you and purporting to have contractual effect. Nothing in these terms limits any rights or remedies that a Consumer Customer (as defined in clause 11) may have under the Consumer Guarantees Act 1993 or any other applicable consumer protection law.
2. Any additional or different terms you stipulate or state in any communication with CORTEQ (including an order) are hereby objected to and will not bind CORTEQ unless CORTEQ agrees in writing. No salesperson, representative or agent is authorised by CORTEQ to give any guarantee, warranty, or representation in addition to, or contrary to these terms.
3. You agree to be bound by these terms when you place an order with CORTEQ, accept a quotation, or otherwise instruct CORTEQ to supply Goods or Services. Receipt of Goods by you (or another as you direct) upon delivery confirms that agreement.
4. In these terms, “Software” includes all relevant documentation, manuals, and printed material; “Supplier” means CORTEQ’s suppliers; and “Goods” has the meaning given in clause 1.1.
Price & Price Variation
1. Prices quoted exclude GST unless otherwise stated. Unless otherwise agreed in writing, the price of the Goods will be the current price on the day of delivery. Prices do not include delivery costs or any delivery surcharges.
2. We may adjust any price quoted from time to time to reflect increases or decreases in our costs of supply arising from any of the following. For Business Customers, you agree to pay any adjusted price. For Consumer Customers, we will notify you of any price adjustment before supply and you may cancel the affected order before delivery if you do not accept the adjusted price:
  1. delays in delivery or installation of the Goods arising from:
    1. instructions or lack of instructions from you;
    2. your failure or inability to fulfil your obligations under these terms;
    3. any action or inaction by you; or
    4. other circumstances beyond our control;
  2. variations in the cost to us of acquiring the Goods arising from:
    1. changes in rates of freight and transport costs;
    2. insurance;
    3. customs duties;
    4. taxes;
    5. existing tariff classifications; or
    6. any variation in currency exchange rates;
  3. variations in the cost of compliance with any statutory, governmental, local government, or other authority charges or obligations; or
  4. any correction of errors or omissions on our part or on the part of any of its representatives.
GST
1. All Goods sold by us are subject to Goods and Services Tax.
Payment
1. Unless we have agreed to extend credit to you, payment must be made in full before supply (including before dispatch, delivery, or collection). Receipt of any form of bank transfer will not be treated as payment until the funds have cleared.
2. Where we have agreed to extend credit to you, payment is to be made in full on the credit terms notified by us (and shown on the invoice), which will be either:
  1. 7 days from the date of supply; or
  2. the 20th of the month following the date of invoice.
3. In all cases, the invoice will state the applicable due date for payment, and any payment term that refers to the date of invoice is calculated from the date shown on the invoice.
4. Unless we agree in writing to provide an ongoing credit facility, any credit terms granted for an order apply only to that order (as shown on the invoice) and do not apply to any other order (including future or pending orders). We may allow extended credit on a case-by-case basis.
5. We may set, vary, or withdraw any credit limit we extend to you at any time, by notice to you.
6. You agree to pay for the Goods in full without deduction or setoff, except where required by law or agreed by CORTEQ in writing. You must also pay Goods and Services Tax and any other government duties, levies, or taxes in respect of the Goods.
7. Unless otherwise agreed in writing, payment must be made by cash, direct credit, or direct debit to our nominated trading account, or by any other payment method we accept from time to time.
8. We may suspend the supply of further Goods and/or performance of Services under any order while any amount owed to us remains overdue or you are otherwise in breach of these terms. Any suspension is without prejudice to CORTEQ’s other rights and remedies.
9. Interest may be charged on overdue accounts from the due date until payment is received, calculated daily at a rate per annum determined by us from time to time.
10. You must pay all reasonable expenses, costs, or disbursements incurred by us in recovering any overdue or outstanding monies (including debt collection agency fees and solicitor’s costs).
Risk & Delivery
1. For Business Customers, you are responsible for insurance and risk in the Goods from the time the Goods are delivered to you or your nominated agent. Where you have assumed responsibility for carriage, risk passes to you when the Goods are collected by you or your nominated agent.
2. You agree to pay all delivery costs.
3. You must inspect the Goods promptly on delivery (or collection) and notify us and the carrier as soon as reasonably practicable of:
  1. any apparent shortage; or
  2. any transit damage.
    1. Any claim against the carrier must be made within the carrier’s applicable time limits.
4. We will make every effort to ensure delivery of Goods or performance of Services is on time. However, to the extent permitted by law, CORTEQ will not be liable for any loss or damage arising from any delay in delivery or performance, and delay will not entitle you to cancel any order.
5. Where you ask us to deliver Goods directly to another person, that person takes possession of the Goods for you as your agent, but you are still directly responsible to us under these terms.
6. You must request proof of delivery within 30 days of the date of invoice. After this period, we may be unable to provide proof of delivery and any reasonable costs incurred by us in retrieving archived proof of delivery (if available) may be charged to you.
7. Nothing in this clause 5 limits any rights or remedies a Consumer Customer may have under the Consumer Guarantees Act 1993 ("CGA").
Privacy Act 2020
1. You authorise us to collect, hold, use, and disclose personal information about you and (where applicable) your representatives (including information collected in any account application) for the following purposes:
  1. assessing your creditworthiness;
  2. disclosing details of the account application and any subsequent dealings with us to third parties for the purpose of debt recovery and/or providing credit references;
  3. marketing Goods and Services provided by us to you.
2. An individual Customer has the right to access and correct personal information about that individual held by us. Where the Customer is not an individual, the Customer may request access to and correction of any personal information about its representatives held by us. We may charge reasonable costs for providing access to information.
Intellectual Property
1. All intellectual property shall remain the property of CORTEQ, or any Supplier entitled to it, and neither CORTEQ nor its Suppliers transfer any right, title, or interest in the intellectual property to you.
2. You may not register a business name incorporating the word “CORTEQ”.
3. You agree to ensure that all confidential information, including (but not limited to) quotations, reports, written analysis, and specifications given by us to you is made available to your employees only on the basis that those employees always maintain strict confidentiality.
4. This clause 7 shall survive the termination or expiry of these terms.
Software Licences
1. You agree to abide by all terms and conditions imposed by the licences governing Software and other Goods provided to you, including (but not limited to):
  1. you must not install Software on more hardware than the licence permits; and
  2. where you engage us to install computers and/or Software, it is your responsibility to ensure that you hold sufficient licences for the Software being installed. You indemnify CORTEQ against any liability, loss, or cost arising from any breach of this obligation.
2. You must take all reasonable measures to ensure that your employees and other persons do not install unlicensed software onto equipment purchased from CORTEQ.
Return of Goods
1. Except as required by the Consumer Guarantees Act 1993 ("CGA") for a Consumer Customer, we will not accept the return of Goods for credit or any other change-of-mind purpose unless we agree to accept the return of the Goods in writing. Where we agree to accept a return for credit, the Goods must be returned within 14 days of delivery, unless due to our error. Return freight will be at our cost only when there has been an error on our part.
2. Where we agree to accept a return for credit (and subject to any CGA rights and remedies for a Consumer Customer), no returned Goods shall be accepted by us if they have been tampered with by you or any other person, are not as new, or are Goods expressly sold on a non-return basis. Where Goods are returned to us but are not accepted as above, they shall be returned to you at your expense.
3. Receipt by us or by any of our agents or representatives of any Goods returned other than in accordance with clauses 9.1 and 9.2 does not constitute our acceptance of the return of the Goods for credit or any other purpose and does not limit any rights or remedies a Consumer Customer may have under the CGA.
Security Interest
1. The Goods supplied to you (and any Services supplied on credit) that are secured by these terms are described on each of our invoices.
2. You agree that you will do all acts necessary and provide to us on request all information required by us to register a financing statement over the Goods or their proceeds, and that you will advise us of any changes to that information.
3. You agree that you will supply CORTEQ, within 2 business days of its written request, with copies of all security interests registered over your personal property, and you authorise CORTEQ as your agent to request information from any secured party relating to any security interest which is held in any personal property which is or has been in your possession or control.
4. Until you have paid all money owing to us, you must ensure that:
  1. the Goods supplied by us, while in your possession, can be readily identified and distinguished; and/or
  2. all Proceeds (in whatever form) that you receive from the sale of any of the Goods are readily identifiable and traceable.
Warranties
1. For the purposes of this clause 11:
  1. “Consumer Customer” means a Customer who acquires Goods or Services of a kind ordinarily acquired for personal, domestic, or household use or consumption, and who does not acquire (or hold themselves out as acquiring) those Goods or Services for the purpose of resupplying them in trade, consuming them in the course of a process of production or manufacture, or (in the case of Goods) repairing or treating in trade other goods or fixtures on land, and for whom the Consumer Guarantees Act 1993 ("CGA") applies to the relevant supply.
  2. “Business Customer” means a Customer who acquires Goods or Services for the purposes of a business. If you are a Business Customer, the parties intend to contract out of the CGA in respect of that supply to the extent permitted by section 43 of the CGA (including the requirement that the supply and acquisition are in trade). The Business Customer acknowledges that it is acquiring the Goods or Services for business purposes.
  3. for a Consumer Customer, if the Goods fail to comply with a guarantee under the CGA, CORTEQ will provide the remedies required by the CGA.
  4. without limiting any rights that a Consumer Customer may have under the CGA, CORTEQ does not provide any express guarantees (as defined in the CGA) other than those expressly confirmed by us in writing.
  5. if the Customer supplies the Goods to any other person (whether a Consumer Customer or a Business Customer), the Customer must not give or make any undertaking, assertion, or representation in relation to the Goods without CORTEQ’s prior written approval. The Customer must provide the person buying the Goods with such product information relating to the Goods as CORTEQ requires. The Customer agrees to indemnify CORTEQ against any liability or cost incurred by CORTEQ under the CGA arising from any breach by the Customer of these obligations.
2. The following terms apply for Business Customers and for any supply to which the CGA does not apply (or to the extent the following terms are not inconsistent with the CGA):
  1. defective Goods or Goods which do not comply with these terms may, at CORTEQ’s discretion, be repaired or replaced, or the price refunded.
  2. any right you may have (to the extent permitted by law) to reject non-conforming or defective Goods will only be effective if:
    1. you notify CORTEQ in writing within fourteen days after delivery and CORTEQ is given the opportunity to inspect the Goods; and
    2. the Goods are returned unused, resaleable and/or in the condition in which they were supplied to you.
  3. CORTEQ will not repair, replace, or refund the price of any Goods for so long as you are in default in relation to any amount owing.
  4. to the extent permitted by law, CORTEQ accepts no liability for any claim by you or any other person, including any claim relating to or arising from:
    1. any conditions, warranties, descriptions, representations, or terms as to fitness or suitability for any purpose, tolerance to any conditions, merchantability or otherwise, whether express or implied by law, trade custom, or otherwise;
    2. any representations, warranties, conditions, or agreement made by any agent or representative which are not expressly confirmed by CORTEQ in writing; or
    3. any Services forming part of the supply of the Goods which have been performed by any third party. You agree to indemnify CORTEQ against any claim arising from those third-party Services.
  5. in any event, to the extent permitted by law, CORTEQ’s total liability for any claim shall not exceed the price of the Goods. This limitation does not apply to any liability that cannot lawfully be excluded or limited.
3. Where Goods are subject to a return to base warranty, you are responsible for returning them to CORTEQ or the manufacturer (as provided by the warranty), and you may be responsible for additional costs, including (but not limited to) freight.
4. Any warranty may be voided by damage to, or misuse of, the system; problems caused by the use or misuse of software; negligent installation or operation; inadequate packaging; cleaning or maintenance (or the lack of it); unauthorised repairs; modifications; or the addition of incompatible hardware.
5. CORTEQ does not make any warranty regarding the processing, provision, receipt, or exchange of data by any Goods. Subject always to any rights or remedies that cannot lawfully be excluded, CORTEQ shall not be liable to you (and, where applicable, your customers) for any failure of the Goods in connection with dates.
6. Nothing in these terms is intended to have the effect of contracting out of the provisions of the Consumer Guarantees Act 1993 except to the extent permitted by that Act (including section 43), and these terms are to be modified to the extent necessary to give effect to that intention.
Customer’s Liability & Default
1. If you:
  1. fail to make any payment due under these terms or commit any other breach of your obligations under these terms; or
  2. suffer execution under any judgment; or
  3. commit an act of bankruptcy (or become insolvent); or
  4. make any composition or arrangement with any creditor; or
  5. being a company, pass a resolution for winding up, have a receiver appointed over any of its property, or have a winding up petition presented against it, CORTEQ (in addition to any other remedies conferred by these terms or by statute) may treat any order as terminated. In that event, any part of the purchase price then unpaid, together with any other monies owing under these terms (whether or not then due), shall forthwith become due and payable. Any such termination shall be without prejudice to any claim or right CORTEQ may otherwise possess.
Variations to Terms & Conditions of Trade
1. We may amend, add to, or delete these terms and conditions of trade. For Business Customers, changes take effect immediately and apply to any new orders (including any quotation accepted) after the updated terms are published on our website. Changes may also apply to any Services supplied on credit, to the extent permitted by law. For Consumer Customers, changes will take effect from the date stated on our website (which will be no earlier than 14 days after the updated terms are published on our website) and will apply only to new orders (including any quotation accepted) after that effective date. If you are a Consumer Customer and do not accept the updated terms, you may cancel any affected order that you have placed but that has not yet been supplied, where that order would otherwise be subject to the updated terms. For the avoidance of doubt, changes do not apply retrospectively to Goods or Services already supplied.
2. We may make these terms and conditions of trade available on our website. By placing an order with us or accepting a quotation, you acknowledge that you have had the opportunity to access and review the current version of these terms and conditions of trade. If these terms and conditions of trade are amended, the updated version will be published on our website and that publication constitutes notice of the updated terms.
3. If CORTEQ fails to enforce any term or exercise any right under these terms at any time, CORTEQ has not waived that term or right.
Governing Law
1. These terms and conditions of trade are governed by the laws of New Zealand.
2. CORTEQ and you submit to the non-exclusive jurisdiction of the courts of New Zealand in relation to any dispute or proceeding arising out of, or in connection with, these terms and conditions of trade.

CORTEQ

CORTEQ SYSTEMS LIMITED

Revised 10 May 2026

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The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Proven strategies for harnessing the power of social media to drive social change

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Proven strategies for harnessing the power of social media to drive social change

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Abstract

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Proven strategies for harnessing the power of social media to drive social change

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Proven strategies for harnessing the power of social media to drive social change

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Abstract

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Proven strategies for harnessing the power of social media to drive social change

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Abstract

The Dragonfly Effect: Quick, Effective, and Powerful Ways To Use Social Media to Drive Social Change

Proven strategies for harnessing the power of social media to drive social change

Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

Abstract

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Get in touch

Leave us a message

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terms & conditions

Corteq Systems Limited | Terms & Conditions of Trade